You’re a servant leader who wants top-notch employees & thrilled clients!
- Are your employees giving 5-star service and are your clients raving?
- How confident and resilient is your staff? Can they handle problems with grace?
- Do your rising stars and mid-level managers have executive presence and polish?
- What are you doing to help your employees invest in the business and grow as people?
“Bridget! I don’t have time to worry about all this!?”
Stop worrying and let’s come up with a plan!
This is an exciting time!
Your organization can go beyond compliance and basic HR functions…even beyond standard Talent Management plans. These are signs that you’re ready to laser focus on your biggest assets-your employees and clients.
What does that mean? Make your employees feel the way you want your clients to feel.
Committed employees, who feel supported by their employer, are more productive, provide better service, stay longer, and make money. All this comes with experience, confidence, and feeling part of something positive and powerful (more from Richard Branson of Virgin Group).
“I’ve trained my people on what they need to do in their job and I motivate them with a paycheck and other incentives.”
Standard compensation packages are no longer enough and telling staff to “treat clients how you want to be treated” is a slogan, not a strategy.
Did you know? It’s easier to have loyal customers when they receive wonderful service consistently and the best way to get this is to keep great employees. Clients want to be treated with respect and compassion and work with professionals who are confident and effective.
Targeted training with a delivery plan will teach your staff new skills and support daily usage–delighting your leaders and customers.
Your business will get:
- A bank of goodwill with clients that can hold up to challenges.
- The cure for low-grade misery among employees.
- Confident, compassionate workers who can serve many people from executives to generalists.
- A feeling of support for all! This includes leaders, staff, clients, and the community.